Refund policy
60-Day Money Back Guarantee
We want you to be completely happy with your HYDRA-X1. If it isn't right for you for any reason, you can return it within 60 days of delivery for a full refund of the purchase price.
How to start a return
Email us at josephhomawo@atomicmail.io with your order number before sending anything back. We'll reply with the return address and instructions. Items sent back without contacting us first can't be accepted.
Return conditions
- Returns are accepted within 60 days of the delivery date.
- The cost of return shipping is paid by the customer.
- Please pack the item securely. We recommend a tracked shipping service, as we can't be responsible for returns lost in transit.
Damaged, faulty or wrong items
Please check your order when it arrives. If an item is damaged, faulty or not what you ordered, email us with your order number and a photo and we'll make it right with a replacement or a full refund. In this case you don't pay for return shipping.
Refunds
Once we've received and checked your return, we'll let you know by email. Approved refunds are issued to your original payment method within 14 days. Your bank or card issuer may need a few extra days to show the refund.
Your statutory rights
If you are a consumer in the UK, you also have the legal right to cancel your order within 14 days of receiving your goods without giving a reason. Our 60-day money back guarantee is in addition to your statutory rights and does not affect them.
Contact
Survival Supply UK
Bonner Talweg 332, 53129 Bonn, Germany
Email: josephhomawo@atomicmail.io