Terms of service

1. Overview

This website is operated by Survival Supply UK, Bonner Talweg 332, 53129 Bonn, Germany ("we", "us", "our"). By visiting our store and/or buying from us, you agree to these Terms of Service. Please read them carefully before placing an order.

2. Products

We describe our products as accurately as we can. Images are for illustration and the product you receive may differ slightly in appearance. The HYDRA-X1 is a portable water filter. It removes bacteria, parasites, microplastics and particulates. It does not remove viruses, heavy metals or dissolved chemicals. Always follow the instructions supplied with the product.

3. Prices and payment

Prices are shown in the currency of your region (GBP or USD). Any discounts are shown in your cart and at checkout. Payment is taken at checkout using the payment methods offered there. If a product is listed at an obviously incorrect price, we may cancel the order and refund you in full.

4. Orders

Your order is an offer to buy our products. We will confirm receipt of your order by email. The contract is formed when we confirm that your order has shipped. We may decline or cancel an order, for example in case of suspected fraud or a pricing error. Any payment already made will then be refunded in full.

5. Shipping

Delivery options, costs and times are set out in our Shipping Policy.

6. Returns and refunds

You can return your order within 60 days of delivery under our 60-day money back guarantee. The details are set out in our Refund Policy. This guarantee is in addition to your statutory rights.

7. Liability

To the extent permitted by law, we are not liable for indirect or consequential losses. Nothing in these terms limits or excludes our liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot be limited or excluded by law.

8. Your statutory rights

Nothing in these terms affects your statutory rights as a consumer.

9. Changes to these terms

We may update these terms from time to time. The version published on this page when you place your order applies to that order.

10. Governing law

These terms are governed by the laws of Germany. If you are a consumer, you also keep the protection of the mandatory laws of the country in which you live, and you may bring a claim in the courts of that country.

11. Contact

Survival Supply UK
Bonner Talweg 332, 53129 Bonn, Germany
Email: josephhomawo@atomicmail.io